NextAxiom Per-Incident support is designed to meet the needs of small and medium sized customers with no or small information technology organizations. An incident is defined as a question relating to a specific, discrete issue and may involve several interactions with the NextAxiom Support Team prior to resolution. Separate support incidents must be purchased for assistance with multiple support issues. By purchasing a 5 or 10 incidents pack, you can take advantage of a built-in discount, as well as contact NextAxiom Technical Support for five or ten independent technical issues.
NextAxiom offers Per-Incident support for the entire Platform allowing access to support as you need it. With Per-Incident support, customers may log cases and receive responses either through the Web or by the phone.
Before purchasing Per-Incident support, NextAxiom recommends that you take advantage of the NextAxiom online knowledge base, documentation and discussion forums – complimentary resources that may lead directly to the answers needed.
NextAxiom Per-Incident support is valid for one year after purchase and does not include any product updates or upgrades. Per-Incident Support is non-refundable; please see Terms and Conditions for details. An incident cannot be credited back or refunded even if the issue was resolved without help from NextAxiom Support (for example: finding the answer in the product documentation, knowledge base or on your own).