NextAxiom Annual Support Levels have been designed to provide options based on the amount of support desired. You may upgrade your Support Level at any time during a Support Period. The difference in cost will due at the time the upgrade occurs, prorated up to the end of the existing Support Period. You may decrease your Support Level only at the annual renewing date.
Standard Support - Standard level of support services consists of:
Premier Support - Premier level of support services consists of all Standard Support plus:
Premier Plus Support - Premier Plus level of support services (if available) consists of all Standard and Premier Support plus:
Priority Service - Priority Service is available for Software in the Premier and Premier Plus Support Levels. Priority Service automatically moves any Issue opened by Customer “up to the next in the queue” and will receive immediate attention. Priority Service is an add-on and may be purchased at any time during a Support Period and will be pro-rated to the end of that Support Period. Priority Service once purchased cannot be cancelled until the end of the existing Support Period.
To contact NextAxiom’s support organization, click here.